Free Resume Examples - Customer Services

Free resume templates : You can modify the free resume example based on your skills and experience.

JAMES E. WINDSOR

2000 NE 31st AVE.
Ft. Lauderdale, FL 33302
Home Phone 594-563-7467
Pager 1-888-594-5692

e-mail jewindsor@netscape.net

QUALIFICATIONS

Substantial experience and outstanding skills in customer service with seventeen years at PRC Realty Systems including five in management.

Accustomed to working in fastpaced environments with the ability to think quickly and successfully handle difficult clients.

Use the Internet daily and know the workings of it from real estate to e-commerce.

Completed two real estate courses during the last five years while working full-time. Passing the state test for agent licensing in New Mexico and becoming a broker in Florida. Working partime as a Realtor during this time.

Excellent interperson skills, ability to work well with others, in both supervisory or support staff roles.

Willing to relocate and travel.

WORK HISTORY

INSTALLATION MANAGER, BUSINESS CENTER CONCEPTS, INC Position, 1998- 1999

Installing the "The Office", a state-of-the-art business center offered by AlphaNet Hospitality Systems Inc. at hotels across the country. "The Office" provides guest with a personal computer complete with Word, Excel and PowerPoint software, Internet and e-mail access as well as printing, faxing and photocopying capabilities. Installation includes assembling a desk, connecting credit card readers to each component and using a ethernet system to connect each unit to the master. Provide training to hotel staff and management in use of each component and having all installation contracts singed.

SALES MANAGER, ADVANCED TECHNOLOGY COMPONENTS, INC. 1997- 1998

ATC is a procurement specialists for the military, defense and aerospace industries. They supply clients with electronic components for current projects. Developed strong relationships with established accounts while acquiring new accounts. Coordinate the administration of product orders, understand customer needs and guaranteeing deliver of company's commitment.

OWNER/OPERATOR, ENTERTAINMENT SERVICES, 1994 - 1997

Marketed video vending machines to restaurant and cocktail lounge's, installed and serviced machines. Did weekly customer service calls to existing customers.

REALTOR/BROKER, RECA BETTER HOMES AND GARDENS/MILLER PROPERTIES 1994-1999

Real Estate professional specializing in residential resale and new homes sales. Worked real estate full-time and part-time while doing other jobs.

ACCOUNT MANAGER/ PRC REALTY SYSTEMS, 1976- 1994

PRC Realty Systems provides on-line computer software to boards and associations of Realtors across the United States. As Account Manager, I was in charge of servicing multiple accounts which included all contractual items; supervising the on-site staff; preparing the budget; negotiating contract renewal; installation of new hardware and software; agent training; maintain customer relationship with Directors, MLS committees and Board staff.

EDUCATION

• Brokers Certificate, Gold Coast School of Real Estate, 1997
• Agent Certificate, New Mexico School of Real Estate, 1994
• Certificate Electronic Technician, TVI, 1976
• Junior year, Geography, University of New Mexico, 1974

Source: http://jobsearch.about.com/od/sampleresumes/l/blresume3.htm

Customer Service Manager Resume

Customer Service Manager Resume - Free Resume Examples

Amy Mathews, 117 River St, Boston, MA 02127
Phone (617) 247 8459 Cell (617) 847 1269

E-Mail: mathewsa@hotmale.com

OBJECTIVE: Seeking a position in Customer Service where my extensive experience will be further developed and utilised.

EXPERIENCE:

Cambridge Telecommunications, Cambridge, MA 1999 – Present
Customer Service Manager

Responsible for the supervision of a staff of twenty-eight people within the customer service department.
Responsible for the recruitment and training of customer service representatives.
Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
Successful account retention record of 98%.
Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
Improving customer service based on client feedback through the development of new policies and procedures.
Successfully handled all public relations issues.

Braintree Digital Inc., Boston, MA 1996 – 1999
Customer Service Representative

Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Worked with new customers in the development of new accounts and the implementation of new systems.
Assisted in the development of new policies and procedures.
Assisted in the training of new customer service representatives and associates.
Performed market research surveys on customer needs and requirements.
Prepared weekly sales reports for the sales team and sales management.
Generated repeat business through successful client follow-up.

EDUCATION:

Boston College, Boston, MA 1994 – 1996
BS in Sales & Marketing

Hollymount High School, Cambridge, MA 1989 – 1994
High School Diploma

COMPUTER SKILLS:

Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
Microsoft Windows XP
Microsoft Office XP Professional

Customer Service Resume Sample

Free Resume Example for Customer Services / Management

JAMES E. WINDSOR

2000 NE 31st AVE.
Ft. Lauderdale, FL 33302
Home Phone 594-563-7467
Pager 1-888-594-5692

e-mail jewindsor@netscape.net

QUALIFICATIONS

Substantial experience and outstanding skills in customer service with seventeen years at PRC Realty Systems including five in management.

Accustomed to working in fastpaced environments with the ability to think quickly and successfully handle difficult clients.

Use the Internet daily and know the workings of it from real estate to e-commerce.

Completed two real estate courses during the last five years while working full-time. Passing the state test for agent licensing in New Mexico and becoming a broker in Florida. Working partime as a Realtor during this time.

Excellent interperson skills, ability to work well with others, in both supervisory or support staff roles.

Willing to relocate and travel.

WORK HISTORY

INSTALLATION MANAGER, BUSINESS CENTER CONCEPTS, INC Position, 1998- 1999

Installing the "The Office", a state-of-the-art business center offered by AlphaNet Hospitality Systems Inc. at hotels across the country. "The Office" provides guest with a personal computer complete with Word, Excel and PowerPoint software, Internet and e-mail access as well as printing, faxing and photocopying capabilities. Installation includes assembling a desk, connecting credit card readers to each component and using a ethernet system to connect each unit to the master. Provide training to hotel staff and management in use of each component and having all installation contracts singed.

SALES MANAGER, ADVANCED TECHNOLOGY COMPONENTS, INC. 1997- 1998

ATC is a procurement specialists for the military, defense and aerospace industries. They supply clients with electronic components for current projects. Developed strong relationships with established accounts while acquiring new accounts. Coordinate the administration of product orders, understand customer needs and guaranteeing deliver of company's commitment.

OWNER/OPERATOR, ENTERTAINMENT SERVICES, 1994 - 1997

Marketed video vending machines to restaurant and cocktail lounge's, installed and serviced machines. Did weekly customer service calls to existing customers.

REALTOR/BROKER, RECA BETTER HOMES AND GARDENS/MILLER PROPERTIES 1994-1999

Real Estate professional specializing in residential resale and new homes sales. Worked real estate full-time and part-time while doing other jobs.

ACCOUNT MANAGER/ PRC REALTY SYSTEMS, 1976- 1994

PRC Realty Systems provides on-line computer software to boards and associations of Realtors across the United States. As Account Manager, I was in charge of servicing multiple accounts which included all contractual items; supervising the on-site staff; preparing the budget; negotiating contract renewal; installation of new hardware and software; agent training; maintain customer relationship with Directors, MLS committees and Board staff.

EDUCATION

Brokers Certificate, Gold Coast School of Real Estate, 1997

Agent Certificate, New Mexico School of Real Estate, 1994

Certificate Electronic Technician, TVI, 1976

Junior year, Geography, University of New Mexico, 1974

Source: http://jobsearch.about.com
Home: Free Resume Examples